Vietstar Express always keeps in mind that customer satisfaction is the most important step to retain customers. Therefore, the diversification of services, the quality of facility and human resources, and the improvement of delivery speed are considered as a long-term strategy for Vietstar Express to take care of customer experience.

Diversify services

Currently, the online market for buying, selling and exchanging goods is growing, in parallel with the increasing requirements of customers for the quality of delivery services. Therefore, Vietstar Express is always constantly diversifying and expanding our services, which include: premium delivery service; express delivery service; economical delivery service, road delivery service; and customized services, etc. Along with diversifying services, the traditional express delivery services are still continuously optimized and adjusted and added more utilities.

Attractive pricing policy

Vietstar Express is currently providing services with attractive freight rates, from only VND 16,100 for parcels under 2kg (excluding fuel and remote areas surcharge, VAT). In addition, Vietstar Express also provides customers with a variety of additional services: parcel insurance; cash-on-delivery; warehousing; Baled wood; co-checking and delivery after office hours, etc. Vietstar Express’s price policy is to help customers send shipments of unlimited volume quickly and safely with the most suitable cost. In parallel with the attractive price policy, the unit also has many special incentives for customers who need to deliver large quantities of goods.

User-friendly bill of lading management system

The Vietstar Express Transportation Management System has always been upgraded and maintained by Vietstar’s IT team for stable order creation and tracking functions. Currently, a series of new features to diversify options for users has been built and upgraded personalizing customer needs. Available on both website and mobile app, Vietstar Express post system helps users easily track their shipments and support changing and adjusting the bills quickly anywhere. From there, improve the customer experience and maintain a continuous and seamless interaction in the seller – carrier – buyer relationship.

Wide network of facility and human resources

Not only focusing on adding utilities for services, VSE continues to optimize the customer experience, by investing in the expansion the network of post offices as well as the qualifications of the delivery staff. With a network of 150 post offices spanning 63 provinces and many cities across the country which are applied modern technologies, and a team of 1500 staffs, VSE created a closed ecosystem from the receiving stage, exploit, divide and select, deliver goods to the requested address quickly and accurately.

In the context of the fast growing express delivery market, facing fierce competition, what makes customers “stay” with the courier business are the quality of services and the experience customers receive. Customer evaluation of delivery of goods carries a particularly important meaning for courier businesses, including Vietstar Express. Therefore, every improvement and change of Vietstar Express comes from a single goal, which is the customer. This goal is the biggest concern for Vietstar Express to strive to develop and improve services, to bring optimal experience and satisfaction to each customer.